Gail Collins' column from yesterday's New York Times brought back memories of my first-ever temp job as a telemarketer.
Picture it: Portland, Oregon, the fall of 1993. I was preparing to transfer to a school in New York City and took a semester off to live at home and work to save money for the move. I signed up with a temp agency.
When they called with the first assignment, they didn't really make clear that this was going to be a telemarketing job. I'm pretty sure they said I would be "handling the phones" at a comedy club downtown. It wasn't exactly what I had in mind -- anyone who knows me knows I hate telephones -- but I had to accept the first job.
I took an instant dislike to the manager of the club, the type of guy who obviously thinks of himself as a complete hot-shot. After telling me I didn't need to dress for work since the place wasn't open during the day, he showed me to a small, fluorescent-lit office where about four other people were sitting at folding tables with telephones and phonebooks.
"Here you go," he said, pointing to a chair and handing me a script.
"Hi, my name is _________________, and I'm calling from the Last Laugh Comedy Club in downtown Portland. Do you like to laugh? I thought so! The Last Laugh features today's hottest comics, including headliners from top-rated cable comedy shows. Can I interest you in a free pass for two to our club for this weekend?"
Ugh.
Now, this was before the days of fancy computer operations. I had an old-style touch-tone phone and a phonebook. We were under explicit instructions to ask for the person in the listing.
So, do you know who's home in the middle of the day? The unemployed, the elderly, sick people, and people who work the night shift. Very few of these folks are interested in free passes (with a two-drink minimum...) to a comedy club, and even fewer of them appreciate being awakened from their nap for the offer. I was hung up on. A lot. This exchange stayed in my memory:
Me: Hello, may I please speak with Mr. Edward Thomas?
[long, uncomfortable pause]
Fragile-sounding elderly voice on the other end: Who's calling, please?
Me: Hi there, my name is Andy, and I'm calling from the Last Laugh Comedy Club in downtown Portland. Is Mr. Thomas available?
Fragile voice: [after another awkward pause] Mr. Thomas has been dead for ten years, sir.
Me: [thinking silently, then why is he still in the white pages?!?!!?!] Oh. Ermm...well...I'm sorry to have bothered you...
That was one of the more successful conversations. The goal was to get them to give us their address so we could mail the flyer, which presumably they would present upon entry. The reason we were required to speak only with the person listed in the phonebook was because the management wanted to be sure we were sending the flyers to actual people; on my first day, the guy sitting next to me got reamed out by Mr. Hot Shot because a flyer came back marked "undeliverable." It was addressed to a guy named...Jim Shorts.
On my second day, Mr. Hot Shot told me I was "a natural" and that I had a really good "schpiel." This made me feel icky and it began to dawn on me that this was not actually a temp job, but professional limbo, where I supposed to linger indefinitely between hell and New York.
I called the temp agency back, explained that I was not comfortable in that environment, and asked if something else might be available. The receptionist who took my call was cheery and supportive and understanding and said, "No problem, Andy."
Except, she forgot to tell the person who assigned me. Which meant that no one told Mr. Hot Shot. So when I didn't show up the next day, he called the agency. The staffer called me and demanded to know why I hadn't gone to work; my explanation that I called yesterday and asked to be reassigned fell on deaf ears. "You embarrassed me in front of my client!" she shrieked, before hanging up on me.
I took a job at the mall, instead.
Showing posts with label excellent customer service. Show all posts
Showing posts with label excellent customer service. Show all posts
Friday, October 24, 2008
Sunday, October 19, 2008
Flew the Coop
Well, I guess you can't make chicken paprika without chicken.
I bought chicken, but it seems not to have made it into the shopping bag I brought home. I would go back to the store for it, but that was, oh, four hours ago now. What I can't believe is that I unpacked all my groceries when I got home and didn't notice. I only made the sad discovery once I set everything out on the counter five minutes ago to start cooking and couldn't find the chicken in the refrigerator.
I am an idiot.
I bought chicken, but it seems not to have made it into the shopping bag I brought home. I would go back to the store for it, but that was, oh, four hours ago now. What I can't believe is that I unpacked all my groceries when I got home and didn't notice. I only made the sad discovery once I set everything out on the counter five minutes ago to start cooking and couldn't find the chicken in the refrigerator.
I am an idiot.
Saturday, August 16, 2008
As Paris Hilton Would Say, "Hot."

Okay...so, today is the third triple-digit day in a row for Portland, which is highly unusual. We usually see 100 degrees somewhere in August, but this is a little intense. Fortunately it's slated to drop to the upper 80s tomorrow and the low '70s on Monday.
Still, in the meantime, there's no question about the most popular spot in the apartment.
I have not (yet) taken a single vacation day this entire summer (too much to do!), but Thursday morning between fits of feeling like I wanted to cry I decided maybe I should ask for Monday off. I found a cheap hotel room for tomorrow and Monday night out at the coast, so I'm just going to drive out after church, spend the night, and then take all day Monday to do, oh, nothing.A while back I promised you a live-blogging roadtrip event for Hermiston, Oregon's first-ever Gay Pride. Umm...I didn't really get around to that. Co-traveler SMB live-blogged (as best he could, given spotty wireless access) on the JustOut webpage -- read here for details. (No, I did not go with him to the strip club. Honest.)
Here's where we stayed. "Tillicum" is a ubiquitous local Native American word, but I have no idea what it means. I confess that, churchgoer that I am, I picked the motel for its dirty, punny connotation. (And the $50/night rate...which, I have to say, was possibly a little inflated, given the amenities.)

Actually, we had a great time. For dinner Friday night, we ate at the first-ever Shari's Restaurant, which was founded in Hermiston, and had truly excellent table service. Breakfast the next morning was at a new restaurant in Umatilla (home of a chemical weapons dump), and while the waffle was excellent, the water was not; and I think the waitress was not entirely sure what to make of two men not in cowboy hats who whiled away the time until the food came by browsing the restaurant's antiques for sale.
Afterward I followed SMB around for some [wo]man-on-the-street interviews, and ended up buying some homemade lavender soap from a friendly, gray-haired lady who said, "It's okay with me if people choose to be gay [!!!], but I don't think Hermiston is ready for any 'New-York-style' protests." I don't think she has anything at all to worry about. As we walked away, SMB remarked that he wasn't sure she even comprehended that we ourselves were queers, despite the fact that I'd talked to her about living in New York and yoga and...well, I bought a lavender soap from her.
"Hermiston Pride" never really got off the ground. First, I guess "Pride" was judged to be a tad ambitious, so it was retitled "Equality Day." The "event" was co-hosted by Western Farm Workers and the Society of Friends, who were there to protest the Iraq war (and had an amazingly powerful Tibetan prayer-flag display).
Hermiston was represented by the local organizer, his mother, and one 18 year old girl who came up to me and said, "So...are you...G, L, T, B...?" I smiled and said, "Oh, I'm G, very, very G." She smiled back and said, "I'm B...which stands for 'bitch.'" I liked her immediately and immensely. Aside from that, the entire turnout consisted of two guys from local organizations in Portland (one of whom was beautiful but clad in a most unfortunate hawaiian-print shirt), a lesbian MCC minister from the Tri-Cities (Pasco/Richland/Kennewick), SMB from JustOut, and a reporter from Spokane's local gay paper. I don't think a single random person from the greater Hermiston metropolitan area even came by. I snapped this picture of a rainbow flag in the park where 'pride' was held because it seemed to me to perfectly encapsulate the flaccid nature of the entire day.
Saturday, December 15, 2007
But Not Nice Manager
Sick and stuffed up as I am, I thought Vietnamese for dinner sounded like a brilliant idea. I stopped in at the place around the corner to see if I could get a take-out menu.
"No take out," the manager said to me. "This nice restaurant."
Well, all righty then.
"No take out," the manager said to me. "This nice restaurant."
Well, all righty then.
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